Return Policy

Return Policy

Please call for a return merchandise authorization number and write it on the outside of the carton. We will not accept any returns without an RMA clearly written on the outside of the carton.

* Items are not returnable after 15 days from the date received.

* Shipping and handling charges are non-refundable.

* TRANSPORT WILL BE AT YOUR EXPENSE for the return of merchandise that does not suit you or due to an error on your part.

* No merchandise may be returned without a return authorization number issued by our Customer Service Department.

No returns will be authorized in the following cases:

* Items identified as non-returnable on the website


* Special orders or items manufactured according to the customer’s personal specifications

* Items that are discontinued * Items that are not in their original packaging or damaged

* Items not in perfect condition for sale * Injectable medication or pharmaceutical product

*A 18% restocking fee may be billed to the customer.

DAMAGED DURING SHIPPING:
Your order is carefully packed to arrive safely. Should the shipment be damaged, Indicate damage on the delivery bill and have it signed by the driver, take a picture and contact our customer service department to have a replacement sent.